Product Ops Analyst at Zenefits

Spencer

Spencer M


How long have you been working there?

8.5 months

What is your educational background?

I studied Political Science with a minor in Business at Duke University

How long did it take you to go through the course?

2 weeks, approximately 12 hours.

How has SQL training helped you in your day-to-day work?

Instead of asking engineers to simply trust that my feature request or bug fix is important, I can now provide evidence with data using SQL.

Engineers at Zenefits get inundated with requests making it hard to prioritize a ticket request that from my perspective is important. In one specific case I was waiting a couple weeks for a ticket to be taken care of. After the Leada training I was able to run a query that showed that the issue had occurred 197 times in the period of me waiting for the ticket to be responded to. Now that I had data to back up my request it was fixed in less than 24 hours.